Thanks again to David Friedman for sharing such an important fundamental:

BE A FANATIC ABOUT RESPONSE TIME. People expect responses to their questions and concerns quickly, whether it is in person, on the phone, or by email. This includes simply acknowledging that we got the question and we’re “on it”, as well as keeping those involved continuously updated on the status of outstanding issues.  While making sure you have the correct answer, rapid response is one of the easiest and best ways to stand out from the crowd.

Dan M: This is at the very core of what will either make or break a business relationship. Taking the time to listen to, acknowledge and respond to my customers in a timely manner is always at the top of my priority list. This, in turn, strengthens relationships and leads to a more productive work environment. The greatest tool we all have is the ability to give outstanding customer service and I feel we as a company excel in this area. Everyone has a product or service to sell but it’s the dedication to customer service that truly separates your success from failure. I always strive to be prompt and efficient in handling customer issues. Our business is entirely built on relationships and our success is measured by it.

Kevin P: From my experience in business and in sales, one of the most important building blocks of a great working relationship, is getting back to people in a timely manner.  Follow up.

Ryan B: No PC answer here. I hate when people don’t get back to me in a timely manner; I don’t do it to them.

Alex B: Another benefit of the timely response is that you can clear your mind of the issue and go on to focus on your next business opportunity without the fear of dropping the ball…

Don’t be the one that is always slow to follow through.

Reading responses like those above are quite humbling to me. It is encouraging that we have individuals with this much depth to them. A special thanks to our team for their participation. We believe it is a privilege to learn something new each day. For more information, contact OCP here.