Thanks again to David Friedman for sharing such an important fundamental:
HONOR COMMITMENTS. There’s no better way to earn people’s trust than to be true to your word. Do what you say you’re going to do when you say you’re going to do it. This includes being on time for all phone calls, appointments, meetings, and promises. Allow extra time for surprises and delays, and don’t let these become excuses.
Susan P: Honoring commitments builds trust and relationships. Returning calls, finding the answer and being early for meetings and appointments show courtesy and respect. If we do have to be late, letting the person know as soon as possible and offering an apology shows consideration. The other person’s time is just as important as ours. Even if we don’t have the answer, or perhaps it’s an answer they don’t want to hear, communication will be appreciated. After all, we all know how frustrating it is to make three calls to solve one problem. (“Do unto others…)
For me personally, planning ahead eases my stress. Being early for appointments and following up on commitments frees me up to move on to the next or can possibly create more opportunities! Also, because family and friends are more forgiving, it may be easier to relax our commitments; however, because someone is close, it’s important not to take advantage of them.
Alex B: Certainly, exemplifies all she talked about. She is a pleasure to work with and has the patience of Job. She has certainly earned my trust and respect.
It’s always a good thing when you can depend on someone to do what they say they will do. Simple but powerful.
Reading responses like those above are quite humbling to me. It is encouraging that we have individuals with this much depth to them. A special thanks to our team for their participation. We believe it is a privilege to learn something new each day. For more information, contact OCP here.