Providing Managed Services Through Strategic Partnerships

Your Business is Our Future

Welcome to Outsource Corporate Partners (OCP). Since 1982, Outsource Corporate Partners has been a leader in managed services providing expert solutions for the Original Equipment Manufacturer (OEM) market and its distribution channels. Our knowledge draws on four decades of experience working with manufacturers to devise and implement successful OEM service parts growth strategies.

Therefore, our client partners enjoy a level of commitment and standard of service that goes far beyond the usual managed services arrangement. We act as an additional corporate resource, closely linked to your business, adding real value to your operations.

OCP believes a key component to successfully increasing OEM aftermarket and service parts sales and brand loyalty is offering a robust set of services:

$

SOLUTIONS – OCP offers both short-term and long-term solutions

$

FOCUS – OCP provides focus on key aspects of your business allowing your team to do what they do best

$

TRANSPARENCY – OCP allows your team to monitor our contribution to your business

$

LOWER COST – OCP outsourced solutions cost less than hiring additional staff

$

COMMITMENT – OCP employees assigned to your program are 100% committed to your program goals

Partnering with OCP offers your company a strategic plan to better serve your customers. Some may say, Your Business is OUR Business. At OCP, we believe Your Business is Our FUTURE.

For more information about the OCP process, please go here.

OCP Develops Sales and Training Strategies for Dealers

Advance Growth – Boost Sales

Our most recent research shows that over 65% of budgets are allocated to nothing more than keeping the lights on. This means organizations aren’t necessarily improving operations and efficiency. Instead, they’re just keeping the wheels turning.

OCP helps companies achieve a greater return on investment (ROI) while allowing existing resources to be channeled into more valuable development roles by:

Developing and managing professional sales teams

Identifying new sales potential in underperforming parts

Finding new revenue potential within product lines

Implementing education and training programs that build brand advocacy

Retaining OEM Aftermarket parts sales

We Make Change Happen

Targeting Markets and Industries

Helping companies meet their business challenges begins with an understanding of the industries in which they work. OCP will first learn about your organization’s culture and history. Then, we refine our data and analytics to return a strategy that will drive financial performance.

OCP improves customer life cycle management that drives loyalty and reaches new channels and many underserved consumer segments:

Z

Farm and Agriculture

Z

Automobiles, Trucks and Motorcycles

Z

Boats, Marine and Trailers

Z

Off-Road Equipment and ATVs

Z

Generators, Engines and Turbines

Z

Transport Refrigeration

Z

Construction Equipment

Z

Outdoor Power Equipment

Z

Turf and Lawn Equipment

We Understand the Challenge

Investing in the Customer Service Experience

The value of the customer service experience far exceeds products in today’s multichannel, customer-driven world. It’s what attracts customers and keeps them loyal.

With customer expectations rapidly evolving, companies must deliver against them and master a new strategy to transform their customers’ experience and balance the value those customers bring to the organization.

Companies understand this, but only a fraction of those surveyed are delivering it effectively. Oftentimes, when businesses realize they are losing touch with their customers, they begin to heavily invest in digital marketing strategies that center around advertising ‘their superior customer service’.

The crux is, many do not invest enough in a plan designed to deliver customer service experiences that meet the high expectations their advertising dollars create. This results in a costly investment, increased operating cost, and revenue loss when the promised service fails to meet customer expectations.

In fact, companies don’t need a digital strategy, they need a new customer experience strategy – suited for the digital age. A well planned, designed and executed marketing plan will lower costs while simultaneously increasing revenue.

Better customer experiences that produce greater business returns for companies is our goal.

The Best Way to Predict Your Future – Create It

A Bold and Different Vision

A study on the automotive aftermarket published in Harvard Business Review found that despite the promise of immense profitability offered by a well-implemented OEM parts growth program, most OEMs miss their potential to gain major market share. This is because many OEMs fail to recognize the real potential to compete against a large and thriving aftermarket.

But this doesn’t have to be the case!

In fact, refocusing on the sales of old parts can be ‘found money’ for manufacturers because the foundations have already been laid for success when OCP launches a new go-to-market program.

If your organization has slow-selling parts or maybe a once high-selling OEM component that is now dated. We can help. Or, if your business’ focus has shifted to newer, higher performing parts, OCP can assist with bringing new life (and profitability into your old or underselling OEM inventory.

The OCP suite of managed services are designed to grow revenue.

Resources

Surviving an Unstable Economy

OEM Terms and Phrases

Surviving an Unstable Economy

Learn More About How OCP Can Help Grow Your Business